Terms of Service

Agreeing to these terms

By sending an enquiry, accepting a quotation, placing an order or using this website you confirm that you are acting in the course of a business and that these terms apply. If your own purchase terms differ, they apply only to the extent we accept them in writing.

A contract is formed when you accept a written quotation and we acknowledge your acceptance, or when we confirm an order in writing. Submitting a contact form on its own does not create a contract.

Business-to-business only

We manufacture for wholesale distributors, brand owners, importers and facility suppliers. Three points about how we operate are worth stating plainly, because they shape everything else in these terms:

• No retail sales. We do not sell to end consumers and do not ship individual rolls, boxes or pallets to private addresses.
• No DDP terms. We quote on an FOB basis from Tianjin Port. We do not offer delivered-duty-paid pricing, and we do not act as importer of record in your market.
• No online-only pricing. A real quotation depends on your specification, quantity, packaging and current pulp and freight costs, so it is prepared by an export manager rather than generated by a shopping cart.

Specifications and their tolerances

Figures published on this website — GSM, ply, sheet or roll dimensions, sheet counts, core diameters, pallet configurations and container loads — are representative of our standard production and are given in good faith. Converting paper is a manufacturing process, not a printing process, and it carries normal tolerances.

Where a specification is critical to your market or your machinery, state it in your enquiry and confirm it on the sample. A specification confirmed on an approved sample overrides any general description on this site.

What a quotation covers, and for how long

Quotations are issued in writing by an export manager and state the product, specification, quantity, packaging, unit price and the commercial basis used — typically FOB Tianjin Port in US dollars.

• Quotations are non-binding until accepted by you and acknowledged by us, and are valid for a stated period, normally 15 to 30 days.
• Pricing assumes the raw pulp and freight environment at the date of issue. Where pulp or ocean freight moves materially inside the validity period, we will reconfirm before production rather than let a stale price surprise either side.
• Prices exclude import duty, customs clearance, destination-port charges and local delivery unless expressly stated.
• Any figure you see on this website is indicative and is not an offer to sell.

Sampling before you commit

We encourage sample-first orders. Stock samples of standard products can usually be prepared within one to three business days; custom formulation, embossing or printed packaging takes longer and is quoted separately.

• Sample charges and courier costs are confirmed in writing before dispatch.
• You are responsible for any import duty or clearance charges on inbound samples in your country.
• Approve a sample against your specification before we open a production run. Once a sample is approved, production is built to that approved reference.
• Samples remain our property for the purpose of comparison and quality records; we may retain a counter-sample.

Minimum order quantities

Production is organised around container volumes, because that is how converting lines and ocean freight are economical. Typical minimums are:

Mixed containers can often be arranged across product lines. If your first order is below the figures above, tell us your target market and volumes — we would rather propose a workable starting point than lose the conversation.

Order quantities are confirmed on the accepted quotation. Variations at either end of a production run are handled under the loading and inspection terms in section 11.

How payment works

Payment is by bank transfer to the account named on our proforma invoice. A customary structure is a deposit before production with the balance against shipping documents; the exact split is stated on the proforma and applies once you accept it.

• Invoices are denominated in US dollars unless another currency is expressly agreed.
• Bank charges are borne by the party incurring them, and your transfer should arrive in full; short payments delay document release.
• Where an order is cancelled after production has started, costs already committed are payable, and any deposit is applied against them.

Production scheduling

Mass production typically runs 20 to 30 days from confirmation of payment and approval of artwork and sample. That clock starts when the last of those three is in place, not from the enquiry date.

• Lead times are estimates made in good faith against line capacity at the time of confirmation; they are not guaranteed delivery dates unless stated as such in writing.
• Delays caused by late artwork approval, late payment, specification changes after confirmation, or your own packing and label requirements are added to the schedule.
• We will tell you promptly when we become aware that a confirmed date is at risk, and agree a revised plan with you.
• Shipping schedules after production are set by your nominated forwarder or the carrier booked, and are outside our control.

When the goods become yours

Unless a written quotation states otherwise, all sales are FOB Tianjin Port under Incoterms as stated on the quotation.

• Risk passes to you when the goods are loaded on board at the port of shipment.
• Title passes when we confirm receipt of payment in full; until then the goods remain ours.
• Ocean freight, insurance, destination charges, duty, clearance and on-carriage are for your account.
• We recommend you arrange marine insurance from the point of loading. We can assist with a quotation, but cover is not included unless stated.
• Where goods are held because of a documentation or payment issue on your side, storage and demurrage charges are for your account.

Who warrants what

Ownership stays where it belongs. Your brand, logo and packaging artwork remain yours; our converting know-how, plate-making methods and production documentation remain ours.

• You warrant that you own or are licensed to use every logo, artwork, font, claim and mark you supply, and that using it on the goods will not infringe a third party’s rights.
• You indemnify us against third-party claims arising from artwork, branding or product claims that you supplied or approved.
• We will not supply your branded packaging or artwork to any other customer, and will not use your brand in marketing without written permission.
• Tooling, plates and films made to your specification are held for your reorders and are not reused for another buyer.
• Nothing in these terms transfers ownership of our manufacturing processes, formulations or documentation to you.

Checking the goods, and time limits

Every shipment is documented before it leaves: a certificate of analysis, quality-control video, and photographs of the container during loading. These are sent to you so that you have a record before the goods move.

• Inspect the goods promptly on arrival at your destination.
• Claims for quantity or shortage must be raised within 15 days of discharge, supported by the count sheet, photos and, where relevant, a surveyor’s report.
• Claims for quality or defect must be raised within 30 days of discharge, with photographs, the affected batch or roll identification, and retained samples on request.
• Claims notified after those periods, or raised on goods that have been resold or processed, cannot be accepted.
• Where a claim is valid, our remedy is limited to replacement of the affected goods, credit against the invoice value of the affected goods, or repair — at our option. See section 12.
• Do not return goods without our written instruction; we will arrange disposition, including local scrap or discount authorisation where that is the practical outcome.

Minor variations within the tolerances described in section 3 are not defects.

The limits of our responsibility

Each side of a container trade needs to know where exposure stops. Our liability is bounded as follows.

• We exclude all liability for loss of profit, loss of revenue, loss of market, loss of goodwill, loss of a contract, business interruption, and any indirect, special or consequential loss.
• Our total liability arising out of an order is capped at the price actually paid or payable for the goods affected.
• Nothing excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.
• You are responsible for ensuring the goods are suitable for the purpose and market you intend, including labelling, language, statutory and consumer-product requirements in the destination country. We supply to your specification; you own the compliance position in your market.
• Goods are sold as manufactured to the agreed specification. No other warranty is given, whether implied by statute or otherwise, to the extent the law allows.

Events outside our control

Neither side is in breach for a failure or delay caused by circumstances beyond its reasonable control. In converting and container trade that realistically includes:

• Government action, export or import restrictions, sanctions, customs policy changes and quarantine rules;
• Port congestion, container shortages, rolled bookings and freight-capacity collapse;
• Energy restrictions, mill shutdowns, raw-material supply failure and fire, flood, earthquake, epidemic or severe weather;
• War, civil disturbance, strikes and industrial action beyond the affected party’s control.

We will tell you as soon as we become aware, and we will resume at the first reasonable opportunity. If a force majeure event continues beyond 90 days for an affected order, either side may cancel that order by written notice, and any prepayment for goods not yet produced is refunded.

Where and how you may take the goods

• You confirm that you and any consignee are not subject to sanctions or export restrictions, and that goods will not be shipped, transshipped or diverted to a prohibited destination or end user.
• You are responsible for import compliance in the destination country: classification, labelling language, statutory markings, product registration and duty.
• We will provide the commercial documentation reasonably needed — commercial invoice, packing list, bill of lading details, certificate of origin where applicable, and product specification.
• We do not accept orders where we are put on notice that the goods are intended for a sanctioned destination or restricted end use.

Changing your mind

Because production is scheduled by line and packaging is printed to your artwork, cancellation rights are limited once work has started.

We may suspend or end an order where payment is overdue, where compliance concerns arise, or where we reasonably believe continuing would expose us to legal risk, and we will explain the reason in writing.

Boilerplate that actually matters

• Entire agreement: these terms plus the accepted quotation and order confirmation supersede prior discussions, including anything on this website.
• Order of precedence: where documents conflict, the accepted quotation for that order prevails over these terms, and these terms prevail over website content.
• Assignment: you may not assign an order without our written consent; we may subcontract production and logistics while remaining responsible to you.
• Severability: if a clause is unenforceable, the rest continue in force and the clause is read down to the nearest enforceable equivalent.
• Waiver: our failure to enforce a clause is not a waiver of it.
• Third parties: no third party may enforce these terms.
• Governing law and forum: these terms are governed by the laws of the People’s Republic of China, and the courts at the seller’s place of business in Baoding, Hebei have jurisdiction, unless the quotation for an order states otherwise.
• Language: the English text of a quotation and these terms prevails over any translation, including translations of this page.
• Notices: notices by email to the address on the order are effective on sending, and we may also confirm by telephone.

Questions about these terms

Write to info@chinatoiletpaper.com quoting the order or reference number. Your named export manager is the right person for anything commercial, and we would rather settle a misunderstanding at quotation stage than after a container is loaded.

Top Source Paper, Daceying Village, Mancheng District, Baoding City, Hebei Province, China.